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Milestones Trust

Time. Patience. Understanding. Respect.
The building blocks of trust

Our Trust

The history of the Trust

Reflecting on our various milestones achieved since the formation of the Trust in 1986, it is easy to see how diverse and extensive Milestones Trust has become, where we now employ over 1,200 staff to support over 530 people in either a residential or community setting.

The difference we have made to so many lives over the past three decades – the happiness, independence and quality of life of the people we support has been amazing. To view the timeline of what we’ve achieved over the past 38 years, click here.

Milestones Trust is a not-for-profit organisation that is managed by a Board of Trustees, who combine their knowledge and expertise to help guide decisions within the Trust. Our Exec Team are a group of expert individuals who are dedicated to ensuring that high standards of care are delivered to the people we support. See who they are below!

Exec team

Our Exec team oversees and directs Milestones Trust’s operations. The team is led by our Chief Executive who reports directly to the Board of Trustees.

Hilary Crowhurst

Chief Executive

Hilary Crowhurst Chief Executive

Hilary Crowhurst

Chief Executive

I joined Milestones Trust in March 2020.

I have spent my entire career working to develop and provide services for people with disabilities. I am passionate about delivering services that reflect the aspirations of the people we support ensuring that they and their families have choice and control over their lives.

I have an MA in the Applied Psychology of Developing Services for People with Disabilities from the Tizard Centre University of Kent and have worked across the statutory, charitable and private sectors.

I am proud and excited to be a part of Milestones Trust, building on our values, quality, and positive attitude, and developing innovative services with a strong local focus across the South West.

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Ian Payne

Director of People and Culture

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Ian Payne

Director of People and Culture

I have worked within HR for over 32 years within the electricity distribution, mental health, NHS elective care and education sectors. I enjoy leading and developing teams to ensure they are making a meaningful contribution towards the aims of the organisation, and seeing team members develop professionally. I’m looking forward to building effective strategies with service leaders which create a healthy and positive work culture that contributes to the success of their teams and in parallel delivers excellent provisions for the people we support – which is so important. In my spare time I enjoy being outdoors, and whilst not as fit as I’d like to be, I enjoy cycling and running. I’m also an avid football follower.

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William Oborne

Director of Business Development

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William Oborne

Director of Business Development

I have extensive experience in the social care sector, with a track record of designing and implementing new services. Before joining Milestones, I was Community Engagement and Development Manager for Lifeways Group, where I was responsible for leading the Business Development Team in the South East of England. I also worked at Precious Homes, an organisation that provides support and bespoke environments for people with learning disabilities, autism, and complex needs. I’m driven by my compassion and love for the sector, and my commitment to driving forward quality and excellence. I’m an avid Arsenal fan, and outside of work I enjoy walks with my dog and playing golf.

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Qamar Khan

Director of Estates, Facilities and IT

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Qamar Khan

Director of Estates, Facilities and IT

For more than two decades I’ve worked in social housing in a variety of different roles. For the past 12 years, I have led on first Knightstone’s and then LiveWest’s estate management programme, working to create safe and enjoyable spaces and environments for people living in more than 40,000 properties across the South West. I have a wealth of knowledge of contract procurement, contract management, service development, and estate and fire safety compliance. Outside of work, my passion is cricket. Although I retired from playing last year, I’m still involved in the sport as a level 2 ECB qualified coach. During the Covid-19 pandemic I got into cycling and I’ve since taken on a number of cycling challenges to raise money for charity.

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Hilary Pearce

Director of Finance

Hilary Pearce

Director of Finance

I joined the Trust in November 2017, having spent the previous 17 years also in social care (learning disabilities) at Directorship level. I hold a professional accountancy qualification (ACCA) having qualified in practice over 25 years ago.  I have worked in the not for profit sector since qualifying, with roles in further and higher education colleges and in a probation service, before social care. I enjoy this sector as the many challenges are countered by the strong values base. Seeing the positive impact on the people we support, that person centred and innovative services, delivered by passionate and committed staff can have,  is extremely rewarding. I look forward to bringing my experience and knowledge to Milestones, and helping to shape the future direction of the Trust.

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Jeff Parry

Director of Operations

Photograph of Jeff Parry, SMT

Jeff Parry

Director of Operations

I have worked in the sector for over 30 years in many settings including schools, hospitals and respite services. I joined the Trust in 2000, as Deputy Manager at the newly opened Elysian Villas and subsequently have worked in many management roles within the organisation, championing initiatives as diverse as our arts programme Expressions, the Good Food campaign aimed at increasing the quality of food available in care settings, and encouraging political participation through our “Your Vote” events . I am a registered nurse (RNLD). I have spent much of my career supporting people with a learning disability and complex behaviours often resulting from underlying mental health concerns, and I was, for many years, a Positive Behavioural Support Trainer.

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