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Milestones Trust

Complex Behavioural Needs

People with
Complex Behavioural Needs

Who we support

Every life holds opportunity

We believe that wherever possible, everybody should have the chance to live in a home, in a community, with access to life’s opportunities. For those with behaviours that challenge, this hasn’t always been an option and in many cases has limited their access to the right support.

Because of this, we ensure our staff are fully trained and given the right skills to be able to support individuals to lead more fulfilling lives. They do this by identifying their triggers and supporting them to develop the skills which will ease their distress and enable them to live their best life.

Our approach is always positive

Using an approach called Positive Behavioural Support (PBS), our staff who specialise in complex behavioural needs are skilled at identifying potential triggers for challenging behaviour. They’re trained to focus on prevention, build communication skills and work with people to find other ways to manage their feelings. This is difficult and often slow work, but we have many success stories. For example, people who came to us with a reputation for being difficult to support but who now have their own tenancies, and whose behaviour no longer gets in the way of them living their life. All with continued support from staff they’ve chosen.

Since I’ve come here, I feel free

Lorraine, resident

The difference a choice makes

“Since I’ve come here, I feel free.” Having spent most of her life in hospital this was Lorraine’s response to moving into one of our homes in the community. Here she was finally able to experience having her own garden to grow vegetables in and feed the birds. Simple acts we take for granted, but aren’t an option for some people. Lorraine’s story isn’t unique, but with the support we’ve given her, she’s been able to live a life she’s chosen.

What we offer